You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
What are my shipping options and how long will it take to receive my order? Expect delays during and around holidays as UPS and USPS deal with above average order volume.
UPS Ground - Please allow an average of 2-5 business days to receive your order (occasionally longer, particularly to the West Coast of the United States).
USPS Priority Mail - Please allow an average of 2-7 business days to receive your order (occasionally longer).
USPS First-Class Mail - Please allow an average of 2-7 business days to receive your order (occasionally longer). First-Class mail is weight restricted. Based on the items in your cart, it may or may not appear as an option.
USPS MediaMail - Please allow up to 3-5 weeks or longer to receive your order. MediaMail is reserved for printed matter, CD's, and DVD's only. It is the lowest priority delivery option provided by the USPS. It is not uncommon for tracking numbers to take one week or more to update. Do not select MediaMail for time-sensitive orders.